Case Study: Liverpool Heart & Chest Hospital Unveils New Health IT System

Mar 24, 2016

Liverpool Heart and Chest Hospital is the largest single site specialist heart and chest hospital in the country, providing specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

Serving a population of 2.8 million people covering Merseyside, Cheshire, North Wales and the Isle of Man, the hospital has an outstanding national reputation for patient care, and was rated as the top performing hospital in the country for ‘care and treatment of patients’ and ‘cleanliness’ in the Care Quality Commission’s latest National Inpatient Survey. It has also been rated one of the top performing hospitals in the country for the last 9 years.

Now, it's taking its commitment to quality one step further, with a big move towards paperless. That's via a new electronic patient health record system from EMC, which the partners says is helping to empower staff to work faster, react more quickly and give access to the right document at the right time for increased patient safety via a centralised system.

Historical patient information and vital administrative data, crucial for providing patients with the most suitable care, has been made instantly available through EMC Atmos, which reliably archives data on low-cost drives.

Together with EMC Avamar, which automatically back-ups data, back-up time has been reduced from hours to almost instantly and file restores between 30-60 minutes instead of the days it took previously. By continually replicating data between VNX platforms, EMC RecoverPoint securely protects the hospital and assures the resilience of patient records. In the event of an IT disaster, a failover to working infrastructure has been reduced to less than 15 minutes, further ensuring the continuity of patient care excellence.

EMC’s solutions have enabled the Trust to future-proof the hospital’s investment, scaling to meet the growing data storage, performance and back-up requirements. As a result, the hospital has the ability to scale storage for the next five to seven years to meet its increasing data needs, say the new partners.

'Data Centrally Available'

“In order for medical staff to make the most appropriate decisions to improve a patient’s well-being, they need all of the necessary information at their fingertips," commented Dave Murphy, Head of Information Technology, Liverpool Heart and Chest Hospital NHS Foundation Trust.

"This is especially true in a critical context, where decisions need to be made quickly and accurately. It is simply not acceptable for staff to receive a delayed response when requesting patient data or experience difficulties when multiple members try to access the same information simultaneously.

"By teaming up with EMC, we’ve been able to make these issues a thing of the past. With data centrally available, multiple staff can access patient history, scans and patient test results simultaneously across departments. This means that doctors and nurses are better informed on a patient’s care and progress.

"This collaborative IT transformation project has allowed us to retain our top spot in the Care Quality Commission’s National Inpatient Survey for the seventh time in eight years. We’ve also been ranked by the Clinical Digital Maturity Index, a benchmarking tool indicating how IT can improve patient safety and deliver efficiencies, as joint number one hospital trust in the UK – which speaks volumes for the success of this project," he thinks.

Since deploying EMC solutions, including EMC Avamar, EMC RecoverPoint, a single EMC Atmos cloud storage platform and two EMC VNX unified storage solutions with EMC FASTSuite and flash drives, the Trust has been able to transform the way it operates.

The hospital has achieved savings of £60,000 a year in IT costs by removing the need for four maintenance contracts. This has allowed Murphy and his IT team to focus their efforts on working on critical tasks and further improving services rather than maintaining systems. The project has also reduced cooling and power costs by 25% at its primary data centre.

Improving Patient Care Through Technology

All in all, EMC’s solutions have enabled the Trust to future-proof the hospital’s investment, scaling to meet the growing data storage, performance and back-up requirements. As a result, the hospital has the ability to scale storage for the next five to seven years to meet its increasing data needs, concludes Murphy.

“Being able to help an already efficient and top-ranking hospital trust even further in its endeavours to improve patient care through technology has been a rewarding project," says James Norman, UK Public Sector CIO, EMC.

"At EMC, we truly believe in the power of getting to the root of a customer’s problems in order to find the right solutions that offer the best outcomes.

"It gives us great satisfaction to know that our customer here has been able to reduce the overall cost of ownership and can now operate safer due to the reliability and support that EMC technology provides.”

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