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Case Study: The Department For Education’s Digital Transformation
As part of its digital transformation, the Department for Education (DfE) has been able to transform the way it handles online forms with the help of Firmstep.
Harrow Council Expands Channel Shift And Online Offerings
The London Borough of Harrow has expanded its online service offering and enhanced its complaints and requests processes after adopting a new solution.
Highland Council Enhancing Customer Service And Driving Channel Shift
The Highland Council is working with a supplier to help it enhance service provision for residents and promote greater adoption of online services with a new online customer portal.
Ipswich Council To Enhance Online Customer Experience
Ipswich Borough Council is moving forward with a plan to drive channel shift by enhancing the provision of online and digital services to improve the customer experience.
Personalised Self-Service Will Drive Online Citizen Engagement
Now that a majority of customer contact with local authorities is being done online, it’s time that new goals were set for measuring the overall success of channel shift programmes.
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