Privacy Policy

We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, and disclose personal information when you use our platform. By using ELAF eMarketplace, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

Collection of Personal Information

We collect personal information when you register for an account, place an order, complete a survey, or otherwise interact with our platform. The personal information we collect may include your name, address, email address, phone number, payment information, and other details relevant to your use of our platform.

Use of Personal Information

We use personal information to provide and improve our platform, to process and fulfill orders, to communicate with you about your account and orders, to respond to your inquiries and requests, to conduct research and analytics, and to comply with legal and regulatory requirements. We may also use personal information for marketing purposes, such as to send you promotional emails or newsletters, unless you opt out of receiving such communications.

Disclosure of Personal Information

We may disclose personal information to our trusted third-party service providers, such as payment processors, logistics companies, marketing agencies, and analytics providers, who help us operate and improve our platform. We may also disclose personal information if required by law or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Security of Personal Information

We take reasonable measures to protect the security of your personal information. We use SSL encryption to protect the transmission of sensitive information, such as payment information, and we restrict access to personal information to authorized personnel only. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or necessary to protect our rights or interests.

Your Rights and Choices

You have the right to access, correct, and delete your personal information, as well as to object to its processing, restrict its processing, or request its transfer to another organization. To exercise these rights, please contact us at elaf@siec.com.sa. Please note that we may need to verify your identity before processing your request.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Privacy Policy periodically to stay informed about our collection, use, and disclosure of personal information.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at elaf@siec.com.sa. Thank you for choosing ELAF eMarketplace, and we are committed to protecting your privacy and security.