Help and FAQs

For any help, or to find out more about LUPC’s products and services, please email our helpdesk or call us on 020 7307 2760.

How do I access the HE Contracts database?

All the information you need to access the HE Contracts database, which includes full information about our agreements, is available on our website.

How can I provide feedback on LUPC and/or a supplier?

We'd love to hear feedback, good or bad, so we can continue to maintain and improve our services to you. So we can deal with your feedback most effectively, please email comments and suggestions to enquiries@lupc.ac.uk or call 020 7307 2760.

How do I become an approved supplier to LUPC?

All our tenders are advertised through the Official Journal of the European Union (OJEU).

LUPC operates the Bravo Solution e-Sourcing Solution for such tenders.  We encourage all suppliers seeking to do business with LUPC to register with Bravo Solution, as it is our intention to notify all suppliers held within the database of relevant tendering opportunities.  Please note that you will need to register your details under every Business Category you are interested in, as only these will be notified of a relevant tender opportunity. 

Please note that registering alone does not mean you are a supplier to LUPC or enable you to sell to our Members as an "approved" supplier. 

For more information, and to register, see how to become a supplier.

Where can I get help on using framework agreements?

LUPC staff are very happy to talk you through the use of framework agreements, and the various ways to call off from them. As this process varies from agreement to agreement, we recommend you read the agreement Buyer's Guide, available on uniBuy, or speak to the relevant LUPC Contracts Manager.

Read some basic guidance on framework agreements.